Here is my interpretation of email, voicemail, and face-to-face communication methods.-
Email Communication:
The email message seems informal. The email in the above example does not convey the sense of urgency needed. Shethna (n.d.) writes, “How effective the written communication is will depend on the style of
writing, vocabulary, grammar along with clarity. Written communication is most
suitable in cases that require detailed instructions, when something has to be
documented or in situations where the person is too far away to speak in person
or over the phone.”
Voicemail Communication:
The voicemail message seems more formal. I hear the urgency in the caller’s voice. However, the voicemail message seems less professional. Altura
Communication Solutions (2016) issued a report that stated, “Today’s emerging
employee population sees business voicemail as a redundant, cumbersome
time-waster used only by telemarketers or “people I don’t want to talk to anyway.”
Face-to-Face Communication:
The conversation seems more formal and professional.
The non-verbal communication heightens the sense of urgency. This is usually
the preferred method of communication. Videoconferencing has allowed face-to-face
meetings to happen globally without leaving your office. The employee was able to demonstrate a calm sense of urgency through their facial and body expressions. “Although there are
many other opportunities and tools being used in increased frequency HR
Managers still prefer the personal communication with their employees and
clients in specific situations of uncertainty and trust” (Arndt, 2011).
References
Altura Communication Solutions. 2016. Eliminate Voicemail,
Improve Communication: 5-Point Strategy. https://www.alturacs.com/wp-content/uploads/SAM-Eliminate-Voicemail-Whitepaper-Mutare-Altura.pdf
Arndt, C. 2011. The Importance of Face-to-Face Communication
in HR Departments: A study in the field of Organizational Communication
Shethna, J. n.d. Different Effective Methods of
Communication (Useful). https://www.educba.com/different-methods-of-communication/
It is a fact which you pointed out that, "Today’s emerging employee population sees business voicemail as a redundant, cumbersome time-waster used only by telemarketers" As this might be true but something surprising is that when most people cannot get hold of the recipient most of those callers left a message. Roger Northrop, points to the fact that voice messaging is not going away any time soon. “What’s changed, he notes, is customer expectations for response time. “When there is an important matter, Customers are still turning to the phone, but they expect their call to be treated with the same level of urgency as it was delivered.”
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My assessment is that the face-to-face communication would probably be more effective in this situation. In my opinion, the speaker's facial expression emphasized a sense of exasperation. Although face-to-face communication is generally the preferred mode of communication, having to seek opportunities to conduct in-person communication can be sometimes challenging for a variety of reasons (Sethna, 2022). In the situation examined in this week's resources, the speaker is positioned to observe the recipient forward the data needed.
ReplyDeleteEmail is useful in establishing documentation of what communication was provided and when it was delivered/received by the recipient. It has served as a lifesaver in a number of professional situations in my life. I recently attempted to have a telephone conversation with a co-worker. When they were unavailable to speak by phone, I opted to leave a voice mail referring them to an email that I sent as follow-up to provide greater detail and guidance for next steps. Thinking that it would be helpful to have the information in writing, my original plan was to follow-up by email to summarize the conversation that would have occurred by phone. to ensure that there was clarity. In short, I believe that the mode of communication should be selected for effectiveness and appropriateness based on the situation and participants within the communications loop.
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Reference
Sacramento City Unified School District . (n.d.). Meeting the Needs of All Students: Cluster Grouping. Sacramento, CA; Sacramento City Unified School District .
You really thought through each situation very well and came up with unique views. I really do enjoy reading the opinions of my classmates. Like you did here gave me another way to look at the situations as a whole.
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